Introduction
At Victoria Classics® Bedding, Ltd Comforter, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose information about you when you visit our website or make purchases from us.
Please take a moment to familiarize yourself with our privacy practices. By visiting victoriaclassics.shop or making purchases from us, you agree to the terms of this Privacy Policy.
What Information We Collect
Information You Provide Directly to Us
We collect information you provide directly to us when you make a purchase, fill out a form, sign up for our newsletter, participate in a contest or promotion, communicate with us via third-party social media sites, request customer support, or otherwise communicate with us. This information may include:
- Contact information, such as your name, email address, mailing address, and phone number.
- Payment information, such as your credit/debit card number and billing address.
- Account information, such as your username and password.
- Communications, such as information you provide when you contact us with questions, feedback, or otherwise correspond with us online.
- Demographic information, such as your age, gender, location, and interests.
- Marketing preferences, such as your subscription preferences and opt-outs.
Information Collected Automatically
We may automatically collect information about your visit to our website through cookies, web beacons, and other technologies. This information may include:
- Usage information, such as the pages you visit, the website you visited before browsing ours, and how you interact with the website.
- Device information, such as your IP address, browser type, device type, operating system, settings, and device identifiers.
- Location information, such as your device’s GPS signal and information about nearby WiFi networks and cell towers.
- Online activity information, such as pages viewed, online purchases, and ads clicked.
We may work with analytics providers to help us understand how our website is being used. These providers may set and access their own cookies, pixel tags and similar technologies to collect information about your online activities. The information collected is used to compile reports and provide personalized ads and content.
How We Use Your Information
We may use your information for the following purposes:
- Provide, maintain, and improve our website and shopping experience.
- Process and complete your online transactions.
- Respond to your customer service requests, questions, and feedback.
- Send you important information regarding orders, purchases, accounts, products, and services.
- Administer contests, sweepstakes, promotions, and surveys.
- Analyze site traffic, purchases, and other site trends.
- Send marketing and promotional communications related to our business.
- Develop new products, services, and website functionality.
- Comply with legal obligations and enforce our Terms of Service.
- Prevent and address fraud, breach of policies or terms, and threats or harm.
How We Share Your Information
We will not share your personal information with third parties without your consent, except in the following circumstances:
- With third party service providers working on our behalf who provide services such as payment processing, order fulfillment, IT services, customer service, and marketing assistance. These partners are obligated to safeguard your information and may not use it for any other purposes.
- When required by law, such as to comply with a subpoena, or similar legal processes.
- To investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms of Service, or as otherwise required by law.
- If we are acquired by or merged with another company. In this event, we will notify you before your information is transferred and becomes subject to a different privacy policy.
Cookies and Tracking Technologies
We and our service providers use cookies, web beacons, tags, scripts, and other technologies to recognize you and/or your device(s) on, off and across different services and devices. We use these technologies to help us analyze site traffic, understand how our site is being used, improve your browsing experience, personalize content and advertising, and improve the website.
By using our website, you agree to our use of cookies and similar technologies as described in this policy. You can control cookies through your browser settings and other tools, but that may affect your ability to use certain features or functions on our website.
How Long We Keep Your Information
We retain your personal information for as long as necessary to provide you services, maintain business records, comply with our legal obligations, resolve disputes, collect fees owed, and enforce our agreements. How long we retain specific information varies according to the purpose for which it was collected and used. To determine the appropriate retention period for personal information, we consider factors such as sensitive of the information, amount, nature, and sensitivity of the information, potential risk of harm from unauthorized use or disclosure of your information, purposes for which we process your personal information and whether we can achieve those purposes through other means, and legal requirements.
For example:
- Basic account information may be retained until your account is deleted.
- Order details are maintained for a period of time after purchase for customer service, accounting, and legal purposes.
- Marketing data may be maintained until you unsubscribe or opt-out from receiving further marketing communications from us.
- Records pertaining to financial transactions are retained for a period of time determined by applicable accounting, taxation, and legal requirements.
- Website activity data is retained for analytics purposes.
Your Choices and Rights
Marketing Communications. You may opt out of receiving promotional communications from us by using the unsubscribe link within each email, updating your email preferences in your account settings, or contacting us with your request at [email protected].
Access. You may access, review, and change your personal information by logging into your account and updating your account settings and profile. Additional information requests may be subject to verification procedures.
Deletion. You may delete your account and personal information by emailing [email protected]. Allow 30 days for deletion.
Restriction of Processing. In certain situations, you may ask us to restrict how we process your personal data. This may delay or prevent us from updating your account.
Objection to Processing. You may ask us to stop using your personal data, while retaining enough to maintain your account.
Data Portability. Under some circumstances, you may request us to provide your data for you to transfer to another service provider.
Complaints. Contact our Data Protection Officer if you wish to make a complaint about how we have handled your personal data at [email protected]. You also have a right to lodge a complaint with your local supervisory authority for data protection.
How We Protect Your Information
We take reasonable administrative, technical, and physical safeguards to protect the confidentiality and security of your personal information against loss, misuse, unauthorized access, disclosure, or modification. This may include implementing access controls, securing networks and applications, securing physical facilities, staff training, encryption, pseudonymization, monitoring, testing, and audits.
International Data Transfers
We are headquartered in the United States and have service providers in other countries, so your personal information may be transferred internationally throughout our systems, partners, and service providers. We will protect your information as described in this Policy when it is transferred.
Children’s Privacy
Our website is not directed to children under 18 and we do not intentionally collect personal information from children. If you are a parent or guardian and discover your child has provided us with personal information without your consent, please contact us. Parents may review and delete their child’s personal information and request that we stop further collection or use of the child’s information by emailing [email protected].
California Privacy Rights
If you are a California resident, you have the right to:
- Request that we disclose what personal information we collect, use, and disclose.
- Request that we delete your personal information.
- Opt-out of the sale of your personal information, when applicable. Note that we do not sell your personal information.
To make a request under the California Consumer Privacy Act, you may email [email protected] or contact us at the address below. You must put the statement “California Request” in the subject line and provide your name, street address, city, state, and ZIP code. We cannot respond to your request if you do not provide this information.
You may designate an authorized agent to submit these requests on your behalf. The agent must provide proof of your written permission to submit requests on your behalf and you must verify your identity with us.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our privacy practices, services, technology, and regulations. Any material changes will be reflected on our website. We encourage you to check this policy periodically for updates. Continue use of our website and online services after any changes constitutes acceptance of the revised Privacy Policy.
How to Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact our Data Protection Officer at:
Victoria Classics® Bedding, Ltd Comforter
Attn: Data Protection Officer
123 Main Street
Anytown, CA 12345
Email: [email protected]